Transfering e-sim to new phone

Currently, I’m using an eSIM with Fido and I want to transfer it to my new phone, which will arrive in a week.

What’s the best way to do this?

I came across an article on suggesting that I could simply use the app to transfer my eSIM to the new phone. However, Fido’s live chat informed me that this option is only available for new activations, and I need to visit a store to purchase a new eSIM. This seems contradictory.

Has anyone else encountered this situation and successfully resolved it?

An eSIM can only used once to my knowledge. You’ll need a new sim from Rogers. Let us know if I’m right.